Return & Refund Policy

Return & Refund Policy – VYXQel™ 🔄

At VYXQel™, we want you to feel confident when purchasing our lighting products. If your order doesn’t meet your expectations, our return and refund policy is designed to provide a clear and simple way to resolve the issue.

1. Return Conditions

You may request a return within 30 days of receiving your order, provided that:

• The product is unused and in its original condition
• All original packaging, accessories, and components are included
• A valid proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these conditions may not be eligible for a refund.

2. How to Start a Return

To begin a return request, please contact our support team:

📧 Email: service@vyxqel.com

Once your request has been reviewed and approved, we will provide:

• Clear return instructions
• The correct return shipping address
• A return label, if applicable

⚠️ Note: Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

We recommend inspecting your order upon arrival.

If your item is damaged, defective, or incorrect, please contact us within 72 hours and include photos of:

• The item received
• The outer packaging
• The shipping label

After review, we will arrange an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us to receive return approval
• Return the original item following the provided instructions
• Place a new order for the replacement product

This process helps ensure faster handling and product availability.

6. EU Customer Cancellation Rights 🌍

Customers in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This is offered in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be provided after your request has been approved.

Contact Information

For any questions regarding returns, refunds, or exchanges, feel free to reach out:

VYXQel™
📧 Email: service@vyxqel.com

At VYXQel™, we aim to keep the return process clear, fair, and easy to follow—so you can shop with confidence while enjoying lighting solutions that enhance comfort and everyday living. 💡✨